Warranty Terms & Conditions
WARRANTY TERMS & CONDITIONS
We are extremely proud of our products and stand behind the high quality of all our solutions.
To ensure that your warranty is valid, it is necessary to maintain your furniture and ensure its proper use throughout the warranty period. Furniture must not be moved other than by professional personnel who are trained to do so.
This warranty is in lieu of all other warranties, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose. Except as specifically and expressly provided herein, there are no warranties, express or implied, which extend beyond the description on the face of these terms and conditions. This warranty applies only to Products manufactured by Ergobrands. To the extent there is a defect in a component that is manufactured by a third-party, Ergobrands will pass-through the applicable manufacturer’s warranty.
Each Purchaser is consequently entitled to repair or replacement if he finds a defect in the delivered products, to the extent that the requirements of the legal warranty are satisfied. Each Purchaser is consequently entitled to repair or replacement if he finds a defect in the delivered products, to the extent that the requirements of the legal warranty are satisfied.
The Purchaser is required to examine the products accurately on their conformity as soon as the products are received. If the product is affected by a visible defect, and the receiver perceives this defect, he must submit a complaint. Purchaser must communicate these complaints towards Ergobrands in a written statement and in an explicit, unambiguous and motivated manner within seven (7) days upon delivery. It is the duty of the Purchaser to motivate this communication sufficiently. We require a statement that uses all reasonable technical resources, such as photos and videos.
The Purchaser must send the defective products back to Ergobrands in their original condition, including packaging, accessories and documentation, and always accompanied by the original invoice or a valid proof of payment. Any deficiency in this obligation will imply a proportional reduction in the repayment. All costs for return shipment shall be borne by the Purchaser. Sending back an order is always at risk of the Purchaser. We recommend a registered and insured return shipment to avoid the risks of loss and theft. This return shipment must be done within seven (7) calendar days after the communication.
What is covered?
A. Desk frames: frames, electronics, and motors. We cover any defects or malfunctions in the desk frame including the motor, metal/aluminium components, controller, switch, electronics, and mechanisms.
B. Desktops: we cover any desktops that are rendered unusable due to a manufacturer's defect or damage in shipping.
C. Accessories: we warrant that our accessories are free from any material defects or workmanship.
What is not covered?
A. This warranty does not cover any problems which result from improper set-up, unauthorized modification, normal wear and tear, abuse, or force, such as hurricane or floods.
B. In instances where we have sold the product to you, but we have not completed the installation of the product, then you are responsible for completing the repairs. This includes where you have dismantled the desk or have moved it to another location. In such cases, we will send you any spare parts which could be required, if the fault issue is reported within the warranty period.
C. Imperfections that occur naturally, such as those sometimes found in reclaimed or solid woods, do not qualify for repairs or replacements. Regardless of how carefully you use, or how well you care for your desktop, it will eventually begin to show age and wear.
D. Also, consequential (the cost of repairing or replacing other property damaged in the event of our product malfunctioning) and incidental (loss of time, loss of use) damages are not recoverable under this warranty.
The Purchaser shall not be entitled to send back the products in the absence of a substantiated complaint. If the conditions of the warranty are met, the Purchaser is firstly entitled to a free repair or replacement of the ordered products, if the situation renders it possible. Ergobrands is only held to a reimbursement if the reparation or replacement no longer produces the same benefit for the Purchaser. The Purchaser will have to communicate this ground in a clear and motivated manner. Any compensation and reimbursement can never exceed the amount invoiced to the Purchaser.
If the products have been sent back although the conditions were not met, Ergobrands will send the products to the Purchaser back again. The cost of this shipment will be borne by the Purchaser. Fully may stock the returned products at third parties, for the account and at the risk of the Purchaser, as long as the costs of return have not been paid.